Like everyone, our team at Reverb has been experimenting over the last several months with ChatGPT and other generative AI tools, looking for creative and practical ways they can help us work smarter. As a coach, I experimented with Briefly during live 360 feedback interviews. Not taking notes allowed me to be 100% focused on the conversation. I even used a prompt to get a summary of strengths and development areas that I could include in the final report.
As an HR consulting firm, we’ve been looking into using AI in a couple different ways.
- Finding ways to streamline internal business processes. Though the tools are new and evolving, we find they still save time and effort so long as you’re patient and willing to double-check their work / add a personal touch.
- Leveraging AI to speed up common HR tasks like writing job descriptions, and creating HR processes and policies.
Here are practical examples of both.
Internal Operations
Our staff team has been experimenting with AI tools and most of us have found AI helpful in our day-to-day roles and responsibilities. It’s not replacing our job duties but instead accelerating those duties. By leveraging AI to support things like scheduling, note-taking, and content creation, we’re able to focus more on the steps that come after that!
Some things you can try:
Scheduling Meetings
As a services firm, we schedule plenty of internal and external meetings. We’re small and have limited administrative support so several of us have adopted https://claralabs.com/, a virtual assistant that can schedule meetings in a variety of formats and locations, using keywords and parameters provided by the user.
Note Taking and Proposal Writing
Recording and transcribing calls is probably one of the biggest time savers we’ve found. Note taking tools can even be prompted to generate a summary and list of action items. Currently our preferred tool for accuracy and ease of use is https://app.brieflyai. Pro tip: That client call transcript can be used to begin a proposal, using prompts like “list the goals of this engagement.”
Content Creation
As soon as ChatGPT launched it was an obvious choice for writing articles, blogging, etc. I admit this was the first thing I experimented with. It immediately raised questions about accuracy, privacy and security. Pro tip: As a starting point, use trusted sources, verify facts, personalize and customize content.
Summarizing Data
At Reverb, we collect customer and stakeholder feedback in every opportunity we can. Feedback from our clients drives the decisions we make and shapes the way we deliver our services. Oftentimes, we have more data to analyze than we have time for. AI has helped us take large segments of feedback and summarize themes and trends, or generate quick stats from those data sets. One guideline we follow to maintain privacy and data security is to remove the company name and any client names before feeding anything to an AI prompt.
HR / People & Culture Work
AI is helpful in starting drafts of job descriptions, policies, and new processes. Just remember to use a discerning eye and edit as needed to fit your company’s tone and culture. It’s always a good idea to evaluate security and compliance within the AI tool you are using.
Some things you can try:
Job Descriptions (we love this article by Textio)
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- Writing the JD
- Review for gendered language and bias
- Generating competencies based on specific roles and responsibilities
Policy Creation
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- Employee handbooks
- Travel and expense
- Company event guidelines
Process Creation
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- Recruiting process
- Performance review process
- Compensation plans
We found this case study from beqom especially interesting when they leveraged AI to “optimize their global compensation strategy and bring greater efficiency and fairness to their rewards processes”: https://www.beqom.com/ai-customer-use-case-cpg
While AI tools don’t remove the need for human effort and attention, they can significantly reduce the time and energy you spend, particularly on repetitive tasks. It used to be that starting was the hardest part, but that’s no longer true when you can ask AI to write a job description or policy from scratch. Just remember to watch out for security concerns, fact check, and personalize.
Does your company need an AI Usage Policy? Feel free to download Reverb’s here.
Header image credit: ClaudeAI.UK
