People Operations made easy

Scale your business faster with good human resource infrastructure,
and everything else you need from culture to compliance.

Our HR experts are ready to handle your

We work with companies ranging startups to nonprofits, providing fractional and interim people operations and HR project support. Our flexible, customized services ensure you mitigate risks, implement the right processes for each stage of growth, and create a healthy, inclusive culture. Our team is there to empower your employees, advise leaders, and fill human resource gaps. We’ll tackle both strategic and hands-on work.

We Offer

Foundational HR

We handle HR strategy and implementation so you can focus on your day job.

Mitigate risk with up-to-date, multi-state approved handbook and policies customized for you
Implement startup friendly human resource processes to hire, develop, and retain your team
Create an intentional culture and values that scale as you grow

Interim CPO and Fractional HR Leadership

We can provide your first head of people, or fill the gap if you’re between leaders.

Act as Head of People for large or small organizations
Lead your human resources team until you hire your next People Leader
Provide leave coverage ranging from HRBP to HR Director and CPO

HR Projects

Just in time project help, by people who have seen and done it before.

Create or update your compensation philosophy and structure
Job leveling, career paths, and organizational design
Select and implement HR information systems (HRIS), applicant tracking systems (ATS), and other HR tools to increase efficiency

HR Starter Kit

Our HR Starter Kit is ideal for busy leaders building people-first teams and cultures.

When Do I Need HR support?

1 to 25 employees

You have a few options for covering the People/HR needs at this stage.
Many startups have an office manager, recruiter, or bookkeeper handling the day-to-day human resources tasks. An experienced HR professional can help answer questions or provide support if they get overwhelmed.
A dedicated, part time HR Consultant can take on both the strategic and day-to-day tasks so your team member can focus on their day job.

25 to 50 employees

You will want to have someone with HR experience dedicated to overseeing your day-to-day HR activities.
The level/role for the hire will be dependent on your rate of growth and the complexity of your organization.
The following are considerations for the role at this stage:
- If you bring on an outsourced HR Consultant, they can mentor your HR Manager and pitch in when that person needs added support.
- If you’re growing rapidly, consider hiring your Head of People now to get ready for headcount growth.

50 to 100+ employees

At this stage you will likely have at least 1-2 people on the HR team.
We typically recommend a 50:1 ratio (employees to HR) until your company has several hundred employees.
The decision to add a head of HR depends on your growth and complexity, as well as the ability of your internal team to grow and take on more.

How It Works

Assess Your Goals, Priorities, and Engagement Options

We’ll discuss your people and culture needs, priorities, timing, and budget to provide you with a recommendation.

Get Matched With an Expert

Meet and select an People Operations consultant who has the skills and expertise that meet your needs.

Get Started

Your HR consultant will confirm your goals and priorities then jump right in.

Our team checks in regularly to make sure you’re getting what you need.

Update your goals and hours as needed - we’re flexible!

Not sure where to start? Reverb offers a collection of free resources as a starting place.

Why Reverb? We...

Have the expertise you need so your team can focus on their day jobs.

Ensure your culture and values are integrated into your HR practices.

Mitigate risks and tap into best in class HR practices through our tools and expertise.

Provide embedded experts on your team who are both hands on and strategic.

Are a one stop shop for HR, manager development, and leadership coaching.

Engage directly with leaders and employees when they have questions or concerns.

SUCCESS STORIES

STARTUP HR LEADERSHIP

Flowroute

Telecommunications

Reverb partnered with Flowroute to create and implement a full suite of Human Resources programs which helped the company build out their internal HR team.

INTERIM HR LEADERSHIP

Crisis Connections

Nonprofit, Behavioral Health

After identifying a need for interim HR support, Crisis Connections began work with Reverb in 2020 and continues to maintain a strong partnership today.

SPECIALIZED HR SUPPORT/STARTUP PEOPLE OPERATIONS

LeoStella

Aerospace

LeoStella reached out to Reverb with the goal of finding support for their internal HR Business Partner on large compensation and HR projects.

Client Testimonials

“Before we hired Reverb’s consultant, our HR department was disorganized, policies and procedures were dated and there were no consistent practices and procedures that our staff could count on. The consultant completed a thorough assessment of our HR needs and designed a plan that thoughtfully addressed all these gaps and began to implement them. We are more than pleased with the services provided by the Reverb consultant. They were thorough, professional, and helped to create a sense of continuity and calm at the organization.”

Interim CEO, Crisis Connections

“Working with the team at Reverb has been a valued constant in the hectic day-to-day of running a fast-growing startup. I've had the pleasure of knowing the team for the past four years as we've grown from 15 to 150 FTEs. From leadership coaching, manager training, executive HR support, and a trusted sounding board, they've been that rare vendor that has fully crossed into being a partner. Even as we build out an internal People/HR function, I look forward to continuing to work with and learn from Mikaela & team for years to come.”

Xiao Wang- Co-Founder and CEO, Boundless

“I had the pleasure of working with an HR Consultant from Reverb shortly after I started a new role as Diversity, Inclusion, and Learning Lead at Bungie. Reverb provided strategic HR and design support on the creation of a new goal setting process. They also helped us to develop supporting materials such as a self-guided resource to create goals and templates to capture and track progress. This newfound strategic alignment throughout our organization will have a beneficial impact on our People Team processes, our culture, our employees and our leaders for a long time to come.”

Kelsey Wesley - Diversity, Inclusion & Learning Lead, Bungie

Not sure where to start?

FAQ

Q: What is People Operations?

A: People Operations, or People Ops, is a way of practicing human resources (HR) that focuses on employee development and well-being. Some companies use the name People Operations instead of Human Resources.

Q: Are People Ops and HR the same?

A: In many ways, yes. However, People Ops implies a more employee-centric approach to HR.

Q: What is the function of a People Ops team?

A: People Ops helps create strategies and policies that ensure all employees have what they need to do their jobs. That can range from tools, to training, and a culture where everyone can do their best work.

Q: I don’t know what I need, but I know I need help. Can you help me?

A: Absolutely. We would love to learn more about you, and what brings you to Reverb. We’ll work together to identify options and solutions.

Q: What is your approach to Diversity, Equity, Inclusion, and Belonging?

A. We are DEIB champions and approach all of our work through the lens of helping companies create healthy, inclusive cultures.

Q: What benefits do I get from working with a consultant versus hiring a full time HR person?

A: So many! Working with a consultant can be cheaper in the long run, allowing you to flex hours up and down depending on your needs. For fewer hours a week / month, we can get the tactical needs of your day to day operations met, as well advise leadership on what’s next. In addition:

Our team is senior, independent, and works with limited supervision. They are thought leaders who do hands-on work, strategize with the CEO, and everything in between.
Our senior people operations (HR) consultants have 15+ years of experience and have led HR at smaller companies and/or held senior leadership roles in mid-size or enterprise organizations.
If your consultant is not available (for ex. hiking without cell service) and something urgent comes up, we will quickly find another team member to help.
We pride ourselves on being a one stop shop for HR support as well as people development including manager training, leadership development, and coaching so that you only need one vendor.

For more information, read our blog post: The Case for Interim HR.